The roots of the company date back to 1976. Sure was acquired by a management-buy-in team in Feb 2001 and underwent a major investment programme including a modern computer system and new regional offices.
As a result of this development, Sure has increased its turnover from £3.4million to £20million in only five years and now employs over 250 employees. The Group acquired a specialist heating installation business with over 50 years experience F.J.Jones (Heating Engineers)Ltd. Based in the midlands in 2005.
About The Sure Group
The current contract portfolio includes some 75,000 dwellings across England (predominately North West) incuding clients Golden Gates Housing; Halton Housing Trust; Trafford Housing Trust; Riverside Housing Association; Hinckley and Bosworth etc. Annual contracts range from £250k to £2.5million and duration from 3 to 5 years with options to extend.
Why Use Sure?
The Sure Group is committed to providing the highest level of customer service embodied in our Customer Care Charter.
The Customer Care Charter provides greater detail of how our high standards are delivered:
Customers will be notified as to the date and time of any work to be undertaken, this will be with the agreement of all parties and will be carried out with the minimum of disruption:
- All representatives of Sure will explain the reason and nature of the work to be undertaken and any possible disruption.
- Noise will be kept to a minimum at all times.
- Equipment and tools used on site will be stored safely and tidily to minimise the risk of injury to customers, employees, and the public.
- Working areas will be identified and isolated where necessary.
- Customers and other members of the public will be requested to vacate the work area if there is a risk to health. Failure to do so will result in suspension of works.
Equal Opportunities
It is the policy of the Sure to offer equal opportunities to all employees or potential employees. This is irrespective of their age, disability, gender, colour, creed, race, religion or sexual orientation.
All judgements relating to any persons with regard to entrance into service, training, assignment, promotion or dismissal etc., are considered on a persons individual competence, performance or suitability for the determined position and selection criteria and procedures will be kept under review to ensure this. To ensure that direct or indirect discrimination is not occurring, recruitment and other employment decisions are monitored in conjunction with ethnicity, gender and disability records of job applicants and existing employees.
Environmental Policy
We are committed to delivering industry leading environmental performance. In support of this, we aim to:
- Positively improve the environment in which we work
- To minimise waste and actively pursue re-cycling at every opportunity
- To become carbon neutral
- Pursuing a joined-up approach to waste minimisation with our suppliers and customers which removes unnecessary activities and duplication
- Achieve the ISO 14001 Standard
- Prioritise material purchases and other supplies from re-cycled sources
- Use of low energy equipment and consumables
- Promoting energy saving techniques and appliances to the customers we serve
- Re-cycle 100% of materials which can be re-cycled
- To work with the Carbon Trust and other agencies to deliver a carbon neutral footprint