Halton Housing Trust

Meeting Every Day with the Client Ensure that Issues are Resolved Effectively

SURE Maintenance Ltd has worked successfully alongside Halton Housing Trust since 2004 delivering gas maintenance services to their 6100 homes. From the start of the contract representatives from Halton Housing Trust and Sure have worked closely to ensure that targets are achieved within a robust quality assurance framework. This includes meeting every day to discuss the previous days works. Lynn Feast, Construction Services Business Support Manager, at Halton Housing Trust has overall responsibility for managing the contract and relationship with SURE. When asked about the quality of service delivered by SURE, Lynn said:

"The trust has an excellent relationship with Sure. Meeting with Andy Johnson on a daily basis allows us to deal with any problems as they arise and helps us in delivering the best possible service to our customer".

For further information contact Andy Johnson ajohnson@suregroup.co.uk